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Payment and Shipping

MAIL ORDER INFORMATION

WELCOME TO Suzee Blu For Curls (www.suzeeblu.com and www.suzeeblu.com.au), an online business of ADNET Audio & Internet Advertising (established 1995).   We have many years experience in customer service and retail. Suzeeblu.com was created in July 2012 with the express aim to give cost effective access to Jessicurl Curly Hair Products specifically for clients in Australia, Asia and the South Pacific.  We are the original distributor of Jessicurl in Australia.  Our resident curly top loves JESSICURL.

If there are any problems on our site please contact us.  If you are unable to add items to the shopping cart check your cookie settings in your browser - you will need to allow 3rd party cookies

We pride ourselves on same day despatch however  if there is to be an unforeseen delay we will be in contact.

PHONE: 02 9045 0007  or  0428 892217. To Shop by phone. Just have your credit card or other details handy.  We were switched to NBN Feb 2017 and that includes our phone.  If you can't get through please call the mobile or send an email.

 

EMAIL: suzeeblu@adnet.com.au

MAIL: You may choose to print out your order and post to us.  Please request the postal address via email.

By using this website you agree to the TERMS AND CONDITIONS,  PRIVACY POLICY and rules outlined on this page.

SHOPPING: To purchase items simply select the ”ADD to Cart” button next to the item you would like which adds the item to your cart. Items in the cart may be viewed at any time and changed. This is done through the ‘View Cart’ button. When you have finished making purchases follow instructions to the check out which takes you to our secure server for payment.  You will receive a copy of your order via email and we ask that you check it thoroughly and notify us immediately if anything is amiss.

PRICES: All our prices are in Australian Dollars. Despite the volatile dollar we strive to maintain the best possible consistent pricing. 

STOCK Levels: We endeavour to have enough stock to cover orders at all times.  We will contact you if we are unable to fill your order or if we expect a delay. When applicable, discounts only apply to items in stock.

COST OF POSTAGE:  estimate of post cost anywhere in Australia.  The price includes transit insurance in case the parcel gets lost.  If we don't carry that insurance and the parcel gets lost there is no compensation, only an apology.  Signature on delivery covers you if your parcel is incorrectly delivered.  Flat rate postage has increased 50 cents due to the Auspost price changes on Oct 1, 2018. 

For curlies outside Australia please note that many countries now impose import taxes on purchases.  Please check with your consulate as to what extra fees you may encounter.  Postage charges calculated at checkout do not cover these.

Although postage now varies according to your location we are attempting to maintain the pricing below and are monitoring it.

Weight of parcel How many bottles

FLAT RATE

Regular Post

up to 10 days

Express Post

overnight to many locations

Less than 500gm

1 x 237ml bottle + 2 x 59ml bottles

$10.50 $12.00
500gm to 3kg

2 to 10 x 237ml bottles

or

1 or 2 x 946ml + 2 x 237ml bottles

$10.50 $16.00
3kg to 5kg

4 x 946ml bottles + 2 x 237ml bottles

or

16 x 237ml bottles

$10.50 $23.00

FREE SHIPPING IS AVAILABLE AT www.JessicurlAustralia.com

PICKUP is from a private residence in Mundoolun Queensland.  If you choose this option and are not able to pickup we reserve the right to charge transaction cost recovery fees when issuing an invoice or money request to cover postage to your location.


DELIVERY:
We use Australia Post services for deliveries Australia wide as they provide a completely traceable and secure service. Orders placed before 11am (AEST) each working day will be shipped the same day with delivery according to the postage option chosen. 

Our domestic parcels include transit insurance and tracking however you will need to select Post with Signature if your parcel cannot safely be left at the premises and mail theft is likely.  Transit insurance ceases once the parcel is delivered.

Express Post delivery is overnight for destinations within Australia Post's National Network.
Regular Post delivery is 2 to 10 days.
For delivery of urgent orders please let us know as we may be able to help.
Delays can be expected for delivery to remote areas of Australia but then if you live there you will already be aware of this.
Delivery can be arranged to most international destinations. If your country is not listed please contact us.

TRACK YOUR ORDER:

When your order is shipped we will send you an email notifying you that it has been despatched and provide you with an unique tracking number.
You can then track the delivery of your parcel by visiting the Australia Post Tracking Facility and entering your tracking number.

If you’re not home when Australia Post attempts delivery they may not leave you a card indicating the option for another delivery time or direct you to your local Post Office where you may pick up the parcel.  If you have chosen SAFE DROP then you relinquish any rights to compensation should the parcel go missing. We do not encourage "authority to leave" instructions and prefer for items not to be left in a safe place for security purposes.


Australia Post offers an excellent service called MYPOST DELIVERIES which allows you to take control of when and where your precious online orders are delivered.

DAMAGED OR MISSING ORDER:  All our parcels are insured for loss or damage in transit.  Once an order has been delivered then liability rests entirely with you. If this is of concern then please choose the postage option with Signature.  Mail theft is a police matter and will need to be reported to Crimestoppers.  

Please note that any issues with orders must be reported within 24 hours of receipt.

Please refer to Auspost Compensation Page HERE>>

WHERE IS MY ORDER?  This is one question we strive not to hear because we keep you in the loop every step of the way.  First thing to do is to insert the tracking number we have emailed you into the Australia Post Tracking Facility.  If the facility returns a response of DELIVERED and yet you don't have the order in your hot little hands then the next thing you should do to check with other occupants of your home/work in case they have taken delivery.  Check your front porch or near your mailbox.  After that, telephone Australia Post on 13POST and register the fact.  Email us so that we're aware of the issue.  Australia Post will then investigate the matter.
 
PAYMENT: Using our fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use the PayPal secure server which protects credit card details. Please note that all customer details are treated with the utmost discretion and our mail order list will not be provided to anyone else.

If you are transferring funds from a Pay Pal account then make sure it is in your name. Disputed payments via Pay Pal may result in additional fees for debt collection.

You may prefer to call us with your credit card details. Please note that it is only processed in our ADNET office where details are secure. We have been authorised by Westpac Bank to process phone and mail order credit card payments since 1996. We accept Visa and Mastercard either over  the phone or via PayPal.  Please note that the transaction will be itemised on your statement as ADNET AUDIO INTERNET or ADNET SHOPS

Credit cards are processed before orders are accepted, to confirm payment has been made due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide.  

CASH: Can be direct deposited into our Westpac Bank account, so if you are more comfortable paying this way and you have a branch in your town then this will be your best option.

BANK TRANSFER:
You may prefer to pay via Electronic Funds Transfer (Bank direct deposit). Please make sure that you include your order number so we can marry up your order. 
BSB 032576 Westpac | Account 129778 Account Name Williams RJ and M trading as ADNET

IF YOUR ORDER FAILS TO COMPLETE but you have received an order number then you can use this link to complete payment and follow it up with  an email.

We reserve items you order however if payment is not received within 2 days then the goods will be returned to stock and made available for sale.

GUARANTEE: We take pride in our service. If for any reason you are dissatisfied, please contact us.  We have extensive experience in retail, both the physical world and online. 

Jessicurl Products are developed and manufactured in the USA.  The expiry date for all products is 12 months from manufacture. Customers are advised to store products in a cool or room temperature location, close the cap after use, and keep water and other things out of the bottle.  

Should you have  any concerns with regard to the product or its performance SuzeeBlu.com will liaise with the manufacturer on your behalf. Please note that any returns will be at your own expense.


Thank you for shopping with us.  We are long time sponsors of Assistance Dogs Australia and a percentage of each sale helps give freedom and independence to people with disabilities.

Assistance Dogs Australia trains dogs in community settings to assist people with physical disabilities, to give people more confidence and to help them achieve a greater level of independence.

The Assistance Dogs are fully trained to international standards and ALWAYS provided to people with physical disabilities free of charge. Each Assistance Dog costs the charity just over $26,000 which covers the two year training period and lifetime support.

To learn more about their work CLICK HERE>>


 

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